Refund / Return Policy – Bon Sunshine
We want you to love what you order. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Certain items are not eligible for return, including:

Final sale or clearance items
Gift cards
Items marked as non returnable on the product page

How to Start a Return

To start a return, please contact our customer service team with your order number and the item you wish to return. You will receive instructions on where to send your return.

We recommend using a trackable shipping service for your return. We are not responsible for items lost or damaged during return shipping.

Return Shipping Costs

If the return is due to a defect or an error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days. A credit will automatically be applied to your original method of payment.

Shipping costs are non refundable. If you received free shipping on your order, the original shipping cost we paid may be deducted from your refund.

Late or Missing Refunds

If you have not received your refund within 7 business days after it was approved, please check your bank account or contact your credit card company first. It may take additional time for the refund to appear.

If you have done this and still have not received your refund, please contact our customer service team.

Exchanges

If you need to exchange an item for a different size or color, please start a return and place a new order for the desired item. This ensures you receive the replacement as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the damage. We will arrange a replacement or full refund at no cost to you.

European Union Customers

If you are shipping from within the European Union, you have the right to cancel your order within 14 days for any reason. The item must be unused and in original packaging. Return shipping costs are your responsibility unless the item is defective.

Contact Us

If you have any questions about our return policy, please contact our customer service team. Include your order number if your question is about an existing order.